Shipping, Returns & Refund Policy

LocknLock Pakistan Shipping, Returns & Refund Policy

At LocknLock Pakistan, we are committed to providing a smooth and reliable shopping experience. From processing your order to delivering your products with care, we aim to ensure your satisfaction at every step.

Please review the information below to understand our shipping and delivery process, return and replacement conditions, and refund policy.

1. Can I exchange or get a replacement for a product?

Yes, exchanges or replacements are only available if the customer receives the wrong, broken, or damaged product from us. 

2. What is your refund policy?

We do not offer refunds. However, in exceptional cases, such as when a paid order cannot be fulfilled due to product unavailability. Moreover, customers may choose another product of the same value. 

3. How long will my order take to arrive?

Orders are typically delivered within 3–4 days.

4. How much does shipping cost?

The standard shipping fee is Rs. 250 per order.

5. Where does LocknLock Pakistan deliver?

We deliver nationwide across Pakistan. 

6. What are the conditions for eligible returns or replacements?

Returns or replacements are only considered if you receive the wrong, broken, or damaged product from us. Clear photos or videos must be provided for verification. For returns or replacements, you must hand over the original product to our delivery rider when they arrive with the replacement. We will provide the replacement only after you return the original product to our rider.

7. Who pays for return shipping?

Please contact our customer support team before returning a product. Our team will guide you through the process and explain any applicable shipping arrangements.